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Orientation Services provide assistance and information to Newcomers (Permanent Residents and Convention Refugees) in regards to immigration, government programs and services, community and social services, education, housing, employment and getting connected with others in the community. These services assist Newcomers settle and adjust to a new life in Canada. 

Orientation Services are funded by the federal government through Citizenship and Immigration Canada (CIC).

Our services include: 

Orientation services are offered in over 30 languages and dialects including: Amharic, Arabic, Burmese, Cantonese, Dinka, English, Farsi/Dari, French, German, Hindi, Hungarian, Italian, Karen, Mandarin, Nuer, Pashto, Persian, Punjabi, Romanian, Russian, Shaluk, Somali, Spanish, Sudanese, Thai, Tigrinya, Turkish, Twi, Urdu, and more! 

Needs Assessments
Personalized, self-directed assessments are conducted to assist newcomers identify their needs, barriers and strengths.

Settlement Plans & Goals
Based on a newcomer’s initial needs assessment, personalized settlement plans are created with short term and long term goals. 

One-on-One Consultations
One-on-one supports are available to all newcomers through our Newcomer Settlement Advisors who can help guide, inform and equip individuals and families with the information, assistance and resources they need to settle into their new life in Canada. 

Translation and Notarization of Documents
We provide translation and notarization services of important documents (passports, educational transcripts, driver’s licenses, etc.) needed by newcomers to assist in their Settlement in Canada. Translations are completed from a client’s native language to English. 

Information Sessions
Weekly information sessions are 1-2 hours in length, are delivered in English as well as a number of different languages and provide information on a wide variety of specific topics including:

  • Immigration and Citizenship
  • Information to increase a newcomer’s ability to make independent and well informed decisions on settlement and integration 
  • Rights and Responsibilities of all residents of Canada
  • Credential Evaluation processes
  • Legal and Family services in the Community
  • Housing, Education System, OHIP

Support Groups
Men, women and senior groups offer a supportive and a social network to aid in the settlement and integration of newcomers.  


YMCA OF Windsor and Essex County
500 Victoria Ave, Windsor (view map)
Phone: 519 258 9622
Monday to Friday 9:00am – 8pm
Saturday 9:00am – 5:00pm

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YMCA of Southwestern Ontario Association Charitable Registration #10764 1649 RR0002